Turn Every Sale Into Extra Profit.

Assurify protection plans are backed/administered through its insurance/underwriting partner network, which is a licensed insurer regulated by IRDAI as applicable to the plan. This gives the merchant and customer full regulatory backing and claim assurance — not just a service promise.

Extended Warranty plans can be issued for devices purchased through any channel — online marketplaces, other retailers, or company stores — as long as the device is within the eligible age/condition window, which is currently 6 months from the date of purchase, with a valid purchase invoice provided at the time of plan issuance.

ADLD plans can be purchased only within 24-72 hours of device purchase through the Merchant Partner, subject to approvals.

Assurify currently does not offer a used-device protection plan. However, we plan to launch these plans as well soon and will keep the merchants informed about the plan pricing and terms before the launch.

There are no hidden charges. For ADLD plans, up to 2 accidental damage claims per policy year, a deductible of ₹500 applies for the second claim and further. There may be 5–10% of the repair estimate, subject to a minimum floor amount, payable as a Repair Processing Fee, depending on the complexity of service required.

Assurify uses its service partner network and logistics support to extend service beyond major cities. Depending on the product and location, the device can be serviced through the nearest approved centre or supported through a pickup/courier model. There may be additional charges for Doorstep pickup and Courier pick up options.

Yes — doorstep pickup/repair or carry-in at an Authorized Service Centre is available for eligible devices and issue types (especially mobiles and small appliances). Doorstep pickup & drop is available in serviceable pin codes at no extra charge, based on serviceability in that pin code.

Customers should ideally raise/register the claim through Assurify first. Once the claim is approved/authorised, the customer can be directed to the assigned service centre as per the process. This ensures proper claim tracking and merchant protection. Every Authorised Service Centre and Bigfix-affiliated partner in our network is briefed on Assurify's claim protocol. The customer simply needs to present their plan ID/Claim Reference ID, and the centre will process the claim per the standard SLA — no need to route back through the merchant.

Each repair carries a warranty of 90 days from the date of completion, covering the specific component repaired or replaced. This repair warranty does not extend the overall Coverage Period of the Plan. Where a Covered Product requires repair for the same reported fault more than twice within a 90-day period, Assurify may, at its discretion, escalate the matter for Beyond Economical Repair (BER) evaluation under Section 13 of the Terms and Conditions.

A Covered Product shall be classified as Beyond Economical Repair (BER) where the Authorized Service Centre's assessed cost of repair equals or exceeds 70% of the Invoice Value. Assurify will offer Replacement with a new or refurbished unit of the same or reasonably equivalent make, model, and specification; or, where Replacement is not feasible (including due to product discontinuation), offer a cash settlement calculated as the Invoice Value less applicable depreciation as set out in Section 12 of the Terms and Conditions, based on the age of the covered product, subject to the Maximum Liability cap.